Overview
A trip may display No Valid Sensor Data when the phone's motion sensors are not providing the data needed for RoadClub to accurately process the trip.
Resolution
Restart your Android device. Restarting the phone resets the device's sensors and often resolves this issue.
After restarting:
- Open the RoadClub app.
- Continue driving as normal.
- Check whether future trips are recorded correctly.
Additional Information
If the issue continues after restarting:
- Verify that Location permission is enabled for the RoadClub app.
- Verify that any required Motion or Physical Activity permissions are enabled, if available on your device.
- Ensure the app has the permissions it needs to detect trips.
When to Contact Support
Contact Support if:
- Future trips continue to show No Valid Sensor Data after restarting your device.
- All required permissions are enabled and the issue persists.
Support can review the issue and help determine the next steps.